Terms & Conditions

The Optimal Health Group

Last updated: December 19th 2023

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://optimal-healthgroup.com/ website (the “Service”) operated by HO South Ltd trading as the Optimal-Health Group (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Reminder Text

‍This will be sent three days prior to your appointment. Please reply immediately or at least one business day before between 09:00 – 17:00 to confirm or cancel the appointment. If there is no response to the reminder text, this will be considered as a confirmation of the appointment.

‍Cancelling or Rescheduling

‍Your appointments and well-being are very important to us. We understand that sometimes, unexpected changes or delays can occur. If you need to cancel or reschedule your appointment, we respectfully request at least 48 hours-notice.

Please call us on 0330 223 6553 between 09:00 – 17:00. If necessary, leave a voicemail message and we will return your call as soon as possible.

‍Late for Appointments

‍To hold the appointment, you must be on time. Arrivals more than 15 minutes late are considered as broken appointments and may result in reducing treatment time or we may not be able to accommodate you. In this case, the cancellation fee will apply. We will do our best to re-schedule your service for another time that is convenient for you.

‍Cancellation Fee

There is no charge for single appointments that are canceled or re-scheduled with more than 48 hrs’ notice received during normal business hours.  Where a treatment series has been booked and series discount is applied, no refund will be available, where part of the series has been canceled. (E.g. In a series of 3 Cellsonic where only 1 is carried out and the patient cancels 2 without re-scheduling, no refund will be granted for the remaining 2.)

For less than 48 hrs notice OR if no notice is given OR you are late, and we cannot accommodate you, OR if you have not prepared for your appointment as per our guidelines and we advise that it cannot take place, the full appointment fee will be charged.

‍Client Fees and Payment Policies

‍‍Payment for all assessment or treatment appointments is due at the time of booking to secure the appointment. In special circumstances, Optimal Health may arrange differently.

Payment Method
We accept payment by MasterCard, Visa and Am Ex. Payment on account is not available. 


‍All dispensed items must be paid for before they are posted out or at time of collection. We cannot accept the return of supplements or acute prescriptions once they have been dispatched. Items sent in error need to be returned within 30 days and total monies for this/these items will be refunded.