Terms & Conditions
The Optimal Health Group
Last updated: December 19th 2023
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://optimal-healthgroup.com/ website (the “Service”) operated by HO South Ltd trading as the Optimal-Health Group (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
This will be sent three days prior to your appointment. Please reply immediately or at least one business day before between 09:00 – 17:00 to confirm or cancel the appointment. If there is no response to the reminder text, this will be considered as a confirmation of the appointment.
Cancelling or Rescheduling
Your appointments and well-being are very important to us. We understand that sometimes, unexpected changes or delays can occur. If you need to cancel or reschedule your appointment, we respectfully request at least 48 hours-notice.
Please call us on 0330 223 6553 between 09:00 – 17:00. If necessary, leave a voicemail message and we will return your call as soon as possible.
Late for Appointments
To hold the appointment, you must be on time. Arrivals more than 15 minutes late are considered as broken appointments and may result in reducing treatment time or we may not be able to accommodate you. In this case, the cancellation fee will apply. We will do our best to re-schedule your service for another time that is convenient for you.
There is no charge for single appointments that are canceled or re-scheduled with more than 48 hrs’ notice received during normal business hours. Where a treatment series has been booked and series discount is applied, no refund will be available, where part of the series has been canceled. (E.g. In a series of 3 Cellsonic where only 1 is carried out and the patient cancels 2 without re-scheduling, no refund will be granted for the remaining 2.)
For less than 48 hrs notice OR if no notice is given OR you are late, and we cannot accommodate you, OR if you have not prepared for your appointment as per our guidelines and we advise that it cannot take place, the full appointment fee will be charged.
Client Fees and Payment Policies
Payment for all assessment or treatment appointments is due at the time of booking to secure the appointment. In special circumstances, Optimal Health may arrange differently.
We accept payment by MasterCard, Visa and Am Ex. Payment on account is not available.
All dispensed items must be paid for before they are posted out or at time of collection. We cannot accept the return of supplements or acute prescriptions once they have been dispatched. Items sent in error need to be returned within 30 days and total monies for this/these items will be refunded.
Unsupervised Children (under 16)
The Optimal-Health Group cannot accept responsibility for any for any accidents or incidents which befall unsupervised children left in Reception without a parent or guardian.
Thank you for your understanding.
Legal Medical Disclaimer
Information and statements made on our website and all our associated literature are for educational purposes only and are not intended to diagnose, treat, cure or prevent any disease. The practitioners of the Optimal-Health Group do not dispense medical advice, prescribe restricted medicines, or diagnose disease. If you have a medical condition, we recommend that you consult your physician of choice.
You are encouraged to familiarise yourself with your rights contained within the Sale of Goods Act 1979, Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. You expressly agree that the Optimal-Health Group is not responsible for any loss or damage arising from the submission of false or inaccurate information.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. You expressly agree that the Optimal-Health Group cannot accept any liability for loss or damage arising out of such cancellation.
We reserve the right to refuse or cancel your order if fraud or an unauthorised, or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating the Optimal-Health Group products and services.
The products or services may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. You expressly agree that any such offer of a product or service does not constitute a legal offer capable of attracting legal consequences.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Section “Availability, Errors and Inaccuracies” is without prejudice to existing statutory rights.
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or the Optimal-Health Group cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting the Optimal-Health Group customer support team.
A valid payment method, including credit card or PayPal, is required to process the payment for your fees. You shall provide the Optimal-Health Group with accurate and complete billing information including full name, address, county, post code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorise the Optimal-Health Group to charge all fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, the Optimal-Health Group will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
The Optimal-Health Group, in its sole discretion and at any time, may modify the fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
The Optimal-Health Group will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Except when required by law, paid fees are non-refundable.
Our Service may allow you in future to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, perform, display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of the Optimal-Health Group and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade address may not be used in connection with any product or service without the prior written consent of the Optimal-Health Group.
When you upload content, you give to the Optimal-Health Group a worldwide, non-exclusive, royalty-free, transferable licence (with right to sub-licence) to use, reproduce, distribute, prepare derivative works of, display, and perform that Content in connection with the provision of the Service and otherwise in connection with the provision of the Service and the Optimal-Health Group business.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Optimal-Health Group.
The Optimal-Health Group has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Optimal-Health Group shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless the Optimal-Health Group and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.
Limitation Of Liability
In no event shall the Optimal-Health Group, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non- infringement or course of performance.
The Optimal-Health Group its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will the Optimal-Health Group ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by the Optimal-Health Group or any person for whom the Optimal-Health Group is responsible, and even if the Optimal-Health Group has been advised of the possibility of such loss or damage being incurred.
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
If you have any questions about these Terms, please contact us – firstname.lastname@example.org